“I don’t want to cancel but what if I had to?”
We hate to lose you as a customer but things happen, so we have a very liberal refund policy. The customer will receive a partial refund ($250 service fee) of deposit if the Hall is notified in writing through email at (firstname.lastname@example.org
) 90 calendar days before the date of the rental. If there is less than 90 days from when you must cancel prior to the date of the event, we will free up the date and try to replace it with another customer. We will work hard and try to replace the booking and you might be eligible to get a small refund.
In the event of any refund, a $250 service charge will apply. The hall does not offer refund or rein check due to any circumstance if it’s a last minute cancellation. In rare circumstances, the customer will receive a partial refund of deposit if cancellation notice is received in advance time prior to actual date of party AND the hall is re-booked for the same asking price by another party or customer. (Subject to accommodation and discretion of the hall) If the date is not replaced then then you will lose your full deposit.
In other words, please let us know as soon as you find out you have to cancel and we will try our best to work with you so everyone wins.